Refund policy
Last updated: June 17, 2026
At Omura, we design and manufacture our products with care, in small batches, notably using 3D printing technologies and hand-finished production steps.
This policy explains the conditions that apply to returns, refunds, exchanges, and the exercise of the right of withdrawal.
1. Right of withdrawal
In accordance with the regulations applicable to distance sales, consumer customers have a period of 14 days from the receipt of their order to exercise their right of withdrawal, without having to provide any reason.
To exercise your right of withdrawal, you can contact us at the following address: support@omura.world.
You can also exercise your right of withdrawal electronically through our online withdrawal form. If you use this function, we will send you a confirmation of receipt by email without undue delay.
2. Return conditions
After informing us of your decision to withdraw, you have 14 days to return the relevant product to us.
Products must be returned in their original condition, unworn, unused, undamaged, clean, complete, and in a condition that allows them to be resold.
Omura reserves the right to refuse a return or apply a reduction to the refund if the product has been worn, used, damaged, soiled, scratched, deformed, incomplete, or handled beyond what is necessary to try it on.
Return shipping costs are the responsibility of the customer, except in the event of an error on our part or a defective product.
Before making any return, please contact us at support@omura.world so that we can provide you with the return procedure.
3. Refund
In the event of a valid withdrawal, we will refund the eligible amounts within 14 days from the receipt of your withdrawal request.
However, we may defer the refund until we have received the returned product or until we have received proof of shipment of the product, whichever occurs first.
The refund will be made using the same payment method used for the order, unless otherwise agreed.
The initial standard delivery costs are refunded in the event of a complete withdrawal from the order. Any additional costs resulting from a more expensive delivery method chosen by the customer will not be refunded.
Return shipping costs remain the responsibility of the customer, except in the event of an error on our part or a defective product.
4. Exceptions to the right of withdrawal
The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalized.
This may include products made upon specific request, modified according to the customer’s instructions, manufactured with a particular configuration requested by the customer, or any clearly personalized product.
When a product is not eligible for the right of withdrawal, this information will be specified on the product page or at the time of ordering.
5. Order error or defective product
If you receive a product that does not match your order, or if the product has a defect, you must contact us at support@omura.world as soon as possible after receiving your order.
Please include your order number, a description of the issue and, if possible, photos of the relevant product.
After reviewing the situation, we may offer an exchange, repair, replacement, or refund, depending on the case and product availability.
This policy does not limit the legal guarantees you are entitled to as a consumer.
6. Products sold through partners
For products purchased directly through partner platforms, such as Zellerfeld.com or other third-party platforms, returns, refunds, and withdrawal requests are subject to the specific policies and procedures of those partners.
Omura is not responsible for handling returns or refunds for products sold directly through these partner platforms.
If you purchased an Omura product on a partner platform, please contact the relevant platform directly.
7. Customer responsibility
The customer is responsible for carefully checking the details of their order before finalizing the purchase, including the product, color, size, delivery address, and contact information.
An error in the information provided by the customer may result in delays, additional costs, or the inability to deliver the order correctly.
8. Contact
For any question, withdrawal request, or issue related to your order, you can contact us at the following address: support@omura.world.
