Shipping policy

Shipping Policy

At Omura, we do our best to ensure that your orders reach you as quickly as possible, wherever you are in the world. Here are the details of our shipping policy.

1. Processing times

All orders are processed within 1 to 3 business days after receipt of payment. For pre-order products, an additional production time may apply. You will be notified by email when your order has been shipped.

• Standard products: Shipped within 1 to 3 days after payment confirmation.
• Pre-order products: Shipped from 2 weeks after payment confirmation.

2. Delivery times

Delivery times depend on your place of residence and the shipping method selected at checkout. Here is an estimate of delivery times:

• France: Estimated at 3 to 7 business days.
• Europe: Estimated at 5 to 10 business days.
• International: Estimated at 5 to 30 business days depending on the destination and local postal services.

Please note that these timeframes are indicative and may vary depending on carrier availability and local conditions, such as customs delays or public holidays.

3. Shipping costs

Shipping costs are calculated based on the weight of your order and the destination. They will be displayed before you finalize your order.

In the event of a complete withdrawal from the order, the initial standard shipping costs are refunded in accordance with our Return and Refund Policy. Return shipping costs remain the responsibility of the customer, except in the event of an error on our part or a defective product.

4. Order tracking

As soon as your order is shipped, you will receive a confirmation email with a tracking number, if applicable. You will then be able to track your package directly through the carrier’s website.

5. Taxes and customs duties for international deliveries

International orders may be subject to customs duties and local taxes. These costs are not included in the price of your order and are the responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.

6. Delivery issues

If you experience an issue with the delivery of your order, such as a package not received or a damaged package, please contact us at support@omura.world within 14 days after the estimated delivery date. We will do everything we can to resolve the issue with the carrier.

Force majeure: Omura cannot be held responsible for delays caused by circumstances beyond our control, such as weather conditions, strikes, etc. However, we undertake to inform you in the event of a significant delay.

7. Incorrect delivery address

Please make sure to carefully check the accuracy of the delivery address when placing your order. If an error occurs and the package cannot be delivered due to an incorrect address, the reshipping costs will be your responsibility.

8. Return in case of non-delivery

If a package is returned to us by the carrier due to non-collection, incorrect address, or non-delivery, we will contact you to arrange a new shipment. Reshipping costs will be the responsibility of the customer.